CallVIQCallVIQ – AI Voice Calling & CRM SaaS Platform | Human-Grade Conversations, Automation & Support 24/7
CallVIQ is an all-in-one AI Voice Calling & CRM platform that enables businesses to automate inbound and outbound phone conversations using human-grade AI voice agents. Manage leads, contacts, campaigns, and customer interactions from a single powerful dashboard.
AI Voice Agents Designed for Every Business Function
Equip your calling lines with specialized AI roles tailored to automate outreach, handle support queries, and drive direct customer actions.
Work as a Marketing Agent
Promote new offers, follow up on abandoned shopping carts, announce discount vouchers, and conduct customer feedback surveys directly via voice calls to boost conversion rates.
Work as a Lead Generation Agent
Upload massive lead lists, run outbound qualification dialers, filter contacts using custom dialogue trees, verify caller interest levels, and automatically tag qualified outcomes in the CRM.
Work as a Customer Support Agent
Handle inbound phone queues 24/7. Resolve user support questions instantly by reading company PDF files, websites, and custom FAQ documentation synced into the RAG knowledge base.
Work as an Appointment Booking Agent
Check external calendars for available slots, handle slot scheduling conflicts, reserve slots, and send automated invitations to attendees during live conversation calls.
Everything Your Business Clients Need to Automate Calls
Explore the complete set of tools, workspaces, and models available inside the tenant dashboard out-of-the-box.
Visual Dialog Flow Builder
Design custom dialogue trees visually on a drag-and-drop React Flow canvas, connecting Greeting, Question, Conditions, FAQ RAG search, and human agent Transfer nodes.
In-Browser Testing Sandbox
Simulate outbound/inbound agents using microphone captures, live volume trackers, bouncing waveforms, and live system logs.
CRM Contacts & Kanban Pipeline
Organize leads and customer details in a central grid directory, create up to 20 custom metadata fields, and move leads through drag-and-drop Kanban pipeline boards.
Outbound Campaign Dialer
Run automated outreach. Calibrate timezone protections, voicemail drop switches, concurrency pacing, and smart scheduling rules.
Diarized Transcripts
Review conversations via speech bubbles, audio waveforms, AI-generated summary logs, and sentiment classification.
RAG FAQ Crawler
Index PDF guides, text sheets, or crawl URL documentation to train the calling agent's real-time knowledge base search.
Telephony BYOK
Connect encrypted Twilio SIDs securely.
CSV Lead Import
Parse 100K list records with mapped headers.
DNC Registry
Real-time blacklist checks for call compliance.
HMAC Webhooks
Emit real-time call events to CRM systems.
Google OAuth Cal
Check slots and book Google Meet events.
Granular RBAC
Delegate roles (Manager, Agent, Viewer) easily.
Pre-Integrated Cognitive Brains & Speech Synthesizers
Equip your calling workflows with state-of-the-art LLM reasoning models, ultra-realistic voice models, and Microsoft's expansive language platform.
Cognitive Brains (LLMs)
Google Gemini Suite
gemini-2.5-flash, gemini-2.5-pro
CallVIQ's core real-time WebSockets reasoning interface, providing ultra-low latency prompt responses and diarized summaries.
OpenAI GPT Suite
gpt-4o, gpt-4-turbo
Excellent at executing structured dialog logic, complex dynamic variable injection, and outbound CRM webhooks.
Groq Llama 3.3
llama-3.3-70b, llama-3.1-8b
Utilizes Groq LPU technology over REST completes to bypass socket concurrency bottlenecks with sub-100ms response times.
Supported AI TTS
ElevenLabs Voice
Multilingual V2 Engine
State-of-the-art voice generation mimicking actual human vocal details, natural breathing pauses, and accentuation.
Cartesia Speech Stream
Sonic WebSocket API
Extremely fast stream synthesizers built explicitly for instant caller voice activity detection (VAD) interruptibility.
OpenAI Audio Synth
Realtime Audio Protocol
Integrates voice synthesis natively with the OpenAI Realtime sockets, ensuring speech-to-text-to-speech consistency.
Microsoft Azure Neural TTS
Microsoft Cognitive Speech
Neural Speech Synthesizer
Access Azure's massive directory of neural voices. Supports real-time adjustments for pitch, talking rate, inflection styles, and multi-speaker dialogues.
Admin Console Controls & Instance Monitor
Discover the centralized admin panel designed for platform owners to scale workspaces, manage multi-tenant billing, check health metrics, and audit BullMQ task queues.
Tenant Workspaces & Impersonation Bridge
Manage business workspaces in a paginated grid. Directly reset passwords, change credit balances, or log in as any tenant via a secure impersonation bridge to help debug workflows.
| WORKSPACE / OWNER | PLAN TIER | STATUS | ACTION |
|---|---|---|---|
Acme Corp owner@acme.com | Enterprise Plan | ACTIVE | Impersonate |
TechStart Inc ceo@techstart.io | Growth Plan | SUSPENDED | Impersonate |
Stripe Billing & Credit Top-ups
Configure subscription tiers and allow tenants to top up their credit balance. Sell beyond monthly base limits by enabling automatic or manual Stripe credit refills for dialing.
White-Label Branding
Customize the SaaS workspace name, upload custom logos, set SMTP / Resend mail accounts, and adjust primary theme colors globally.
Server Node Health
Real-time CPU thread utilization, RAM usage analytics, and local/S3 database file systems memory allocations.
BullMQ Queue Monitor
Active, delayed, and failed dialer scheduling queue checks with operational purge/retry controls.
TOTP 2FA & Security Guard
Two-factor TOTP Google authenticator validation and automatic IP lockout protection after 5 consecutive failures.
Sell Beyond Subscriptions
CallVIQ integrates recurring subscription tiers with a dynamic Stripe-powered credit wallet system. Allow tenants to buy automated refills off-session so campaigns never pause mid-dial.
1. Monthly Subscription Tiers
Fixed resource allocations for campaigns, contacts, and channels billed automatically via Stripe.
Includes features
- 1 Concurrent call channel
- 3 Active campaigns limit
- 1,000 CRM contacts
- 1,000 free monthly credits
- Email support
- Outbound calling only (No inbound support)
Includes features
- 3 Concurrent call channels
- 10 Active campaigns limit
- 5,000 CRM contacts
- 5,000 free monthly credits
- API access & webhooks
- Custom voice parameters calibration
- Inbound calling capabilities included
Includes features
- 10 Concurrent call channels
- 25 Active campaigns limit
- 15,000 CRM contacts
- 15,000 free monthly credits
- Priority phone support
- API access & webhooks
- Custom voice parameters calibration
- Inbound calling capabilities included
2. Overage Wallet & Credit Top-ups
One-time credit packets to pay for call overages without altering base subscription plans. Stripe Refills apply instantly.
Auto-Refill & Off-Session Charges
Enable auto-charge logic to automatically buy top-up packages when a tenant's balance falls below 100 credits. Outbound call jobs run smoothly without interrupting active customer queues.
Full-Stack System Architecture
CallVIQ operates on a decoupled microservices architecture designed to support dynamic white-label branding, instant Stripe overage refilling, and sub-1.5 second real-time voice conversations.
01. Frontend Tenant Dashboard
Next.js App Router client interface. Features JWT token session cookies, dynamic color branding extraction, CRM contacts directories, live dialer logs, and real-time audio sandboxes.
02. API Backend & Caching
Containerized Node.js API service tier. Manages tenant authorization middleware logic, compiles dynamic prompt template variables, logs telemetry actions, and parses incoming webhook logs.
03. Telephony WebSockets Gateway
High-performance bi-directional node converter routing telephony carriers audio frames. Interfaces with Twilio Media Streams, handles Voice Activity Detection (VAD) interrupts, and compiles buffers.
04. Caches & Background Workers
Redis storage stores live session locks. Multi-threaded BullMQ workers process long-running CSV contact imports, outbound dials pacing constraints, and diarized transcript logging asynchronously.
Ready to Launch Your AI Calling Agent SaaS?
Unlock the entire full-stack platform today. With pre-integrated cognitive LLMs, high-fidelity neural speech engines, automated Stripe invoicing, and multi-tenant isolation, CallVIQ is your complete blueprint to lead the AI voice automation industry.